Sigma xl serial number3/9/2024 ![]() Yield = (Opportunities - Defects) / Opportunities Another way to look at yield is the percentage of processes that were defect-free. Yield: The yield is the percentage of opportunities that were successfully met.For example, a customer’s phone call to your service department is a unit. Unit: A tangible result to a customer: a single service or product.Providing a free courier service straight to the customer.Matching customer’s physical requirements.For example, if you’re manufacturing a product to customer specifications, your opportunities might be: This applies to any situation in which your company can improve the perceived value of a product or service. Opportunity: A chance to add value for a customer.In a general sense, think of a defect as a failure to meet customer expectations of quality. For a service, these values might be KPIs like turnaround time. For a physical product, these values might be strength and/or size measurements. Defect: An end result (often a product) that doesn’t fall within a pre-defined acceptable range of values.It’s important that you understand these terms as they’re used in Six Sigma. There are many Process Performance Metrics that we can use to measure the current and future value of our processes.īefore we look at the metrics, though, let’s review some of the terms that we’ll be using.
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